Fast support for purchase, activation and mobile data problems
This help page provides practical support for eSIM users who need quick answers during setup and travel. If your QR activation fails, mobile data does not connect, or your package behaves unexpectedly, you can follow the steps below before opening a support request.
Start by confirming the eSIM profile is installed, data roaming is enabled for that profile, and the eSIM is selected for cellular data. In many cases, toggling airplane mode and restarting the phone resolves a temporary network issue. For refund requests, order questions, or invoice topics, our team can review your case quickly by email.
Send your order number and issue details, and we will guide you step by step.
Contact supportIf you need model-specific instructions, official iPhone and Android guides are useful for exact menu paths and network settings.