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Help and support for eSIM users

Fast support for purchase, activation and mobile data problems

How to get fast eSIM support while traveling

This help page provides practical support for eSIM users who need quick answers during setup and travel. If your QR activation fails, mobile data does not connect, or your package behaves unexpectedly, you can follow the steps below before opening a support request.

Start by confirming the eSIM profile is installed, data roaming is enabled for that profile, and the eSIM is selected for cellular data. In many cases, toggling airplane mode and restarting the phone resolves a temporary network issue. For refund requests, order questions, or invoice topics, our team can review your case quickly by email.

Support questions and answers

  • How do I activate my eSIM with the QR code?
    After purchase, you receive a QR code by email. Open mobile network settings on your phone, add an eSIM plan, scan the code, and keep data roaming enabled for the eSIM while traveling.
  • When does the validity period start?
    The plan starts when the eSIM first connects to a supported network in your destination country. You can install before departure and activate when you arrive.
  • Can I keep my WhatsApp number while using eSIM data?
    Yes. Your WhatsApp account stays linked to your current phone number. The travel eSIM is used for mobile data, while your main number remains unchanged.
  • Which phones support eSIM?
    Most recent iPhone, Google Pixel, and Samsung Galaxy models support eSIM. Use our device check page before buying to confirm your exact model and region compatibility.

Need direct support from our team?

Send your order number and issue details, and we will guide you step by step.

Contact support

Device setup guides

If you need model-specific instructions, official iPhone and Android guides are useful for exact menu paths and network settings.

Apple eSIM guideGoogle Pixel eSIM guide

Helpful related pages

FAQData checkInstall eSIMCompatibility checkDestinationsHomepage